I am not getting the speed as per my subscribed package. How can I resolve this?
The following steps can help you diagnose this concern:
Please close any unattended “bandwidth-hungry” applications such as Netflix, YouTube, Sound Cloud etc. on your phone along with any unused tabs/windows or other programs that may be hogging your bandwidth. You will need to shut them down so that the issue can be diagnosed properly.
Run a speed test once these apps are closed.
If you have our 55 Mbps or 110 Mbps plan, we recommend you to purchase a dual-band access point to get subscribed bandwidth on Wi-Fi.
In case the problem persists, feel free to reach us at our 24/7 support helpline (111-1-78676), our Social Media channels (Facebook, Twitter, Instagram), or firstname.lastname@example.org